Frequently Asked Questions

You can receive alerts by email at no charge, refund or other transaction on your account, when a balance transfer or payment has posted, to get balance and available credit limit amounts, when a payment is due, or when a payment has posted.
If you have any doubts about whether an email, phone call or text message is actually from us, please call the toll-free number on the back of your card or the toll-free number on your statement. We'll help figure out if you're dealing with a scam.
You can transfer money between your Cube Financials checking and savings accounts and accounts you may have at other financial institutions. Cube Financials gives you flexibility, convenience, and control to transfer funds where and when you need it.
Funds transferred to your Cube Financials prepaid and deposit accounts (and Brokerage Cash Services) will be available immediately for purchases and withdrawals. The funds are also used in our next nightly processing of deposits and withdrawals. Our nightly processing occurs on business days. Transfers completed on non-business days will be available at the next nightly processing. Transfers completed before 8 PM Pacific Time on a business day will be available that day. Transfers completed after 8 PM Pacific Time on a business day will appear as “pending,” but will be available to pay your transactions that night as long as they are completed prior to our nightly processing (which generally occurs just after midnight, Pacific Time).
In many cases, your accounts will be opened the same day or early the next day and will be available for online access. If not, you can expect your account will be opened and available for online access within 2 business days of receiving your application.